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Hotel Receptionist
Want to work at one of the most magnificent hotels in Devon?
We are looking for a receptionist to develop their career further by joining a wonderful team of individuals here at Burgh Island! This hotel is an iconic landmark and retreat on a wildly beautiful and secluded tidal Island. A career at Burgh Island is unique and not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours.
Live-in accommodation is available, subject to availability. This starts at 拢25.00 per week in a shared room)
F/T: 40 Hours per week
Salary: 拢23795.00
Requirements for the role:
路 Manage check in and check out process.
路 Answer the phone, take reservations and deal with any enquiries.
路 Prepare catering list with important information and making sure kitchen and front of house are aware.
路 Prepare daily reports as required.
路 Manage guest payments, invoices, and receipts.
路 Reconcile petty cash.
路 Manage comprehensive hand over to following shift.
路 Help guests with local enquiries, bookings, tickets, and travel arrangements.
路 Report maintenance items to the maintenance logbook.
路 Responsible for all health & safety during shift.
路 Prepare welcome drinks for arriving guests.
路 All future deposits are processed and recorded.
路 All pre-charges are processed and recorded.
路 Responsible for guest security and ensuring their belongings are labelled correctly.
路 Assist front of house as necessary
路 Ensure all allergies/intolerances are clearly marked on the catering list and that the F&B team is aware of it.
General duties:
路 Assist with other functions as necessary.
路 Maintain register of visiting maintenance/service companies.
路 Report accidents or incidents promptly and correctly.
路 Be vigilant and report any suspicious behaviour in or around the hotel.
路 Handle emergencies if necessary, during shift.
路 Comply with all Reception related SOP鈥橲.
路 You are expected to be presentable at all times.
路 Make sure there is always someone at the reception at all operational times.
On top of a competitive salary, we offer an excellent benefits package which includes.
- Employee Assistance Programme
- Service Charge - Equal share pro-rated according to contracted hours.
- Bonus Scheme - Eligible after successful completion of 3-month probation period
- Pension
- Meals on duty provided (Brunch and Dinner)
- Accommodation - Subject to availability
- Staff shopping system for those in accommodation with a local convenience store.
- Discounted rates with the local taxi company
- Apprenticeships via HIT Training available
- WSET courses available
- 50% Employee Discount on Food
- 25% Employee Discount on beer, wine and soft drinks
- 1 Free night B&B in any Inn-Telligence managed property after 1 year employment
- 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment
- Free use of hotel paddleboards and kayaks (subject to availability)
