Reception Supervisor

Reception Supervisor

A career at Burgh Island is unique and is not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours. Resilience and Flexibility is a must

F/T: 40 hours per week,

Salary: £26500 per annum

(Live-in accommodation is available, subject to availability.)

Applicants must have the right to work in the UK, sponsorship is not available for this position

This hotel is an iconic landmark and retreat, positioned on a wildly beautiful and secluded tidal Burgh Island. Island life brings with it several challenges in terms of location and working hours. We are looking for a reception supervisor to be responsible fo rthe day tp day supervision od all reception staff when the reception manager is not on duty

Duties include:

• Meet and greet guests on arrival if necessary
• Manage the day to day smooth running of reception
• Provide a task list to the team and ensure these are completed in a timely manner
• Assist the team with any difficult guests or conversations
• Manage cancellations and refund requests is reception manager is not on duty
• Daily new reservation check if the reception manager is not on duty
• Change the rota if necessary and reception manager is not on duty
• Make sure all future guests and non residents are aware of any sea tractor changes
• Ensure health and safety maintained at all times
• Make sure the team are providing in depth handovers and completing the daily shift sheet
• Be the point of call for any team issues when reception manager is not on duty
• Handle emergencies is necessary if you are the only DM on shift
• Make sure reception is always manned
• Be proactively checking future reservations e.g non residents are booked into ResDiary etc
• Be proactively checking for any close outs that need to be booked in

General duties:

• Assist with other functions as necessary.
• Maintain register of visiting maintenance/service companies.
• Report accidents or incidents promptly and correctly.
• Be vigilant and report any suspicious behaviour in or around the hotel.
• Handle emergencies if necessary, during shift.
• Comply with all Reception related SOP’S.
• You are expected to be presentable at all times.
• Make sure there is always someone at the reception at all operational times.

On top of a competitive salary, we offer an excellent benefits package which includes.

- Employee Assistance Programme

- Service Charge - Equal share pro-rated according to contracted hours.

- Bonus Scheme - Eligible after successful completion of 3-month probation period

- Pension

- Meals on duty provided (Brunch and Dinner)

- Accommodation - Subject to availability

- Staff shopping system for those in accommodation with a local convenience store.

- Discounted rates with the local taxi company

- Apprenticeships via HIT Training available

- WSET courses available

- 50% Employee Discount on Food

- 25% Employee Discount on beer, wine and soft drinks

- 1 Free night B&B in any Inn-Telligence managed property after 1 year employment

- 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment

- Free use of hotel paddleboards and kayaks (subject to availability)

Job Types: Full-time, Permanent

Pay: £26,500.00 per year