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This role is responsible for: Provides inspirational and operational leadership for a range of service areas: Culture and Heritage; Customer Fulfilment and Experience; Neighbourhood and Community Involvement; Community Safety Service. Leading and delivering the services in scope to ensure positive outcomes for residents and the management of key contracts associated with the services - for example, but not limited to, Kingston Voluntary Action, Citizens Advice, Groundworks. Overseeing Community Grants, commissioning and other community resources and funding. The council's role in cross-borough partnerships with the community and voluntary sector such as the Strengthening Communities Partnership and implementation of action plan and developing a Voluntary Sector Compact. Leading and developing the implementation of a Customer Improvement Strategy and Plan - implementing the council's strategic customer service strategy, including the council's contact centre, customer fulfilment strategy and driving the action plan. Leading the universal early help and prevention approach - including the social value strategy. Overseeing the Community Safety service, ensuring it meets its statutory and community requirement - and delivers key priority outcomes Supporting the Kingston 2025 programme of events - alongside the Executive Director of Residents & Communities and the Kingston 2025 Programme Director - and the refreshed Cultural Strategy for Kingston. Delivery Lead the effective commercial commissioning and implementation of contracts for the services within the remit of the role, including VCSE IAG, customer services and cultural services. Leads on the social impact strategy and delivery for the council. Manages the relationship with Voluntary and Community sector, Arts Council and other key partners and stakeholders. Leads on ensuring robust contract management and service delivery arrangements are in place and which support community cohesion and Kingston's commitment to valuing diversity, ensuring the development and implementation of effective social inclusion. Works effectively with interdependent internal services and voluntary, community and statutory services to ensure our Strengthening Communities Strategy is delivered in accordance with the Council Plan. Development and implementation of the Customer Service Improvement strategy and work programme. To drive an overall approach to relevant service delivery, delivering the transformation of services, and effectively managing resources within allocated budgets and financial targets. Lead on development of new ways to connect, communicate and engage with customers and communities that supports a shared understanding of priorities and shapes the future of Kingston and builds the Councils reputation & leadership impact Maximises the impact of all aspects of Kingston's creative and cultural heritage and supports the development of the borough's cultural strategy. Exploits opportunities to develop alternative delivery models with communities and stakeholders that generate income, enable independence and reduce council subsidy across services i.e. early help and prevention model. Actively engage with the development of local, regional and national agendas to ensure Kingston's has a voice as a key player in shaping strategic policy. To drive a commercial approach, delivering the transformation of services, and effectively manage resources within allocated budgets and financial targets set. NB. The requirements of this post include attending meetings and other events outside normal hours commensurate with a post of this nature and the postholder will be expected to manage their work life balance flexibly to meet the needs of the role.
If you are interested in this role please send your updated CV in the first instance.
