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Job Title: Cloud Support Engineer (AWS)
Location: South-West London (2-3 days per week onsite, with flexibility for face-to-face training)
Contract Type: 3-6 Month Contract, Inside IR35
Rate: £400 per day (Umbrella)
Job Summary:
A South-West London borough council is seeking an experienced Cloud Support Engineer with strong expertise in AWS infrastructure to oversee the support of systems migrating from on-premises servers to AWS. Following the migration (expected completion by January 2025), this role will transition to providing Level 3 support, ensuring smooth operations, diagnosing issues, and upskilling the internal team to manage AWS independently. The ideal candidate will have the technical skills to troubleshoot, patch, and build servers while also leading training and knowledge-sharing sessions.
Key Responsibilities:
Level 3 AWS Infrastructure Support: Post-migration, provide advanced (L3) support to ensure the smooth functioning of the AWS environment, including troubleshooting and diagnosing issues as they arise.
Patching & Procedures: Maintain infrastructure health by overseeing patching and ensuring procedural compliance.
Server Management & Mentorship: Build new servers as needed and mentor the IT team on server setup, troubleshooting, and AWS best practices.
Internal Team Development: Run 'show and tell' sessions and hands-on training to help full-time employees gain AWS knowledge, equipping them to independently support the infrastructure over time.
Knowledge Base & Documentation: Create and maintain documentation and procedures, contributing to a comprehensive knowledge base for the team.
Collaborative IT Support: Support other IT work to allow full-time employees to focus on AWS learning and training.
Requirements:
- Extensive experience with AWS infrastructure and the AWS console; Azure experience is a plus.
- Strong diagnostic skills for resolving issues within a cloud environment.
- Familiarity with server patching, procedural compliance, and server building.
- Ability to mentor and train internal staff, with prior experience in conducting technical training sessions or workshops.
- Excellent communication skills, enabling effective collaboration and knowledge transfer.
- Prior experience in a public sector or local government environment is desirable.
Contract Details:
- Duration: 3-6 months
- Rate: £400 per day (Inside IR35)
- Location: Hybrid (2-3 days per week onsite in South-West London)
You are welcome to apply directly by emailing your CV to with a short summary of how your skills allign.
