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Cloud Support Engineer AWS

Salt Search
Posted 24 days ago, valid for 7 days
Location

Kingston Upon Thames, Surrey KT2 7NH

Salary

£400 - £35 per day

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The South-West London borough council is hiring a Cloud Support Engineer with expertise in AWS for a 3-6 month contract position.
  • The role requires extensive experience in AWS infrastructure, along with strong diagnostic skills and the ability to mentor staff, ideally with prior experience in public sector environments.
  • The contractor will earn £400 per day (Inside IR35) and will work onsite 2-3 days per week, with flexibility for training.
  • Key responsibilities include providing Level 3 support, overseeing server management, and conducting training sessions for the internal team post-migration.
  • The position aims to ensure smooth operations of AWS systems and equip the internal team to manage AWS independently by January 2025.

Job Title: Cloud Support Engineer (AWS)Location: South-West London (2-3 days per week onsite, with flexibility for face-to-face training)Contract Type: 3-6 Month Contract, Inside IR35Rate: £400 per day (Umbrella)

Job Summary:A South-West London borough council is seeking an experienced Cloud Support Engineer with strong expertise in AWS infrastructure to oversee the support of systems migrating from on-premises servers to AWS. Following the migration (expected completion by January 2025), this role will transition to providing Level 3 support, ensuring smooth operations, diagnosing issues, and upskilling the internal team to manage AWS independently. The ideal candidate will have the technical skills to troubleshoot, patch, and build servers while also leading training and knowledge-sharing sessions.

Key Responsibilities:

  • Level 3 AWS Infrastructure Support: Post-migration, provide advanced (L3) support to ensure the smooth functioning of the AWS environment, including troubleshooting and diagnosing issues as they arise.

  • Patching & Procedures: Maintain infrastructure health by overseeing patching and ensuring procedural compliance.

  • Server Management & Mentorship: Build new servers as needed and mentor the IT team on server setup, troubleshooting, and AWS best practices.

  • Internal Team Development: Run "show and tell" sessions and hands-on training to help full-time employees gain AWS knowledge, equipping them to independently support the infrastructure over time.

  • Knowledge Base & Documentation: Create and maintain documentation and procedures, contributing to a comprehensive knowledge base for the team.

  • Collaborative IT Support: Support other IT work to allow full-time employees to focus on AWS learning and training.

Requirements:

  • Extensive experience with AWS infrastructure and the AWS console; Azure experience is a plus.
  • Strong diagnostic skills for resolving issues within a cloud environment.
  • Familiarity with server patching, procedural compliance, and server building.
  • Ability to mentor and train internal staff, with prior experience in conducting technical training sessions or workshops.
  • Excellent communication skills, enabling effective collaboration and knowledge transfer.
  • Prior experience in a public sector or local government environment is desirable.

Contract Details:

  • Duration: 3-6 months
  • Rate: £400 per day (Inside IR35)
  • Location: Hybrid (2-3 days per week onsite in South-West London)

You are welcome to apply directly by emailing your CV to with a short summary of how your skills allign.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.