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Pay Rate: £18-20 p/h
Are you passionate about technology and eager to make a difference in an educational environment? We're looking for a dedicated IT Support Technician to join our dynamic team!
What You'll Do:- Provide 1st/2nd line ICT support to employees and clients.
- Efficiently log and resolve calls using our Helpdesk Management system.
- Support hosted telephony solutions and configure handsets.
- Maintain and update end-user computer equipment and peripherals.
- Install and configure client-based hardware and software.
- Implement server-based imaging for both MAC and Windows systems.
- Perform preventative maintenance and authorized changes.
- Set up user accounts and mailboxes.
- Install software and apply updates/patches.
- Monitor computer equipment performance and apply solutions.
- Update, replace, and renew IT equipment.
- Liaise with Senior Support Technician on software and network issues.
- Attend team and project meetings.
- Travel to other campuses as needed.
- Undertake tasks as directed by the Deputy Director IT Services.
- L3 qualification or equivalent.
- Proficiency in Microsoft Office.
- Knowledge of network technology (routers, switches, firewalls, VPNs, etc.).
- Understanding of network topologies and services (VOIP, TCP/IP, DHCP, DNS, etc.).
- Familiarity with Microsoft Active Directory, desktop/server OS, and Apple macOS.
- Experience with system management tools (Microsoft and Apple).
- Skills in hardware/software installation, audio-visual tech, and printer tech.
- Understanding of wireless technologies.
- Experience diagnosing PC/MAC and infrastructure issues.
- Knowledge of LAN/WAN concepts and Unix/Linux.
- Strong communication, negotiation, and prioritization skills.
- Ability to work independently and as part of a team.
- Problem-solving skills under pressure.
- Positive, results-focused attitude.
- Be part of a supportive and collaborative team.
- Contribute to a vibrant educational environment.
- Opportunities for professional growth and development.
- Make a real impact on the technology experience of our staff and students.
Ready to take the next step in your IT career? Apply now and help us create a seamless and efficient IT environment for our college community!
