Back to search
An Account Manager serves as the single point of contact for all customer inquiries about the accounts they manage. Other duties and responsibilities an Account Manager may perform include:
- Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise
- Raising clients’ business concerns and needs to the company’s management
- Negotiating and closing business contracts with existing and new clients
- Delivering sales pitch to prospective clients
- Preparing and presenting business and account updates to the company’s management and clients
- Monitoring the budget of the client, explaining costs or expenditures and discussing new terms if necessary
- Following up clients to ensure they are satisfied with the company’s products or services
- Contributing information to sales strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analysing customer reactions
