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- Serve as the primary point of contact for customers regarding service and delivery inquiries
- Handle a variety of calls related to general customer inquiries
- Produce and prepare relevant paperwork to assist installation teams
- Scan, upload, and maintain documentation to ensure accurate record-keeping
- Generate invoices for products sold and chargeable remedials
- Maintain and update customer files in line with company policies
- Have a strong understanding of UK geography to assist with planning and scheduling
- Proven experience in an administrative role, ideally in a customer-facing environment
- Excellent communication skills, both written and verbal
- Familiarity with GDPR and document management
- Empathetic, customer-first approach
- A flexible approach to work and willingness to take on additional responsibilities
