- Supervising a small team of dedicated Customer Care Administrators to ensure they adhere to and comply with Company policies and procedures related to customer care
- Monitor and review customer contact (calls, messages etc) to ensure a quality performance and ensures that all communications are accurate and concise
- Present reports on customer enquiries and complaints and compiles relevant monthly summary reports
- Ensure SLA's are achieved by all
- Monitor social media and provide feedback as may be required
- Deal with any escalated customer matters in conjunction with the MD
- Engages with customers to obtain customer feedback to ensure satisfaction and loyalty
- Updates team members regarding new products, services, policies and procedures
- Ensures continuous improvement throughout and trains and motivates team members
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Sales and Customer Serv
Pertemps Dudley West Brom Perms
Posted 2 months ago
Kingswinford, West Midlands DY6 7LJ, England
![Salary](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmoney.051dde9b.png&w=48&q=75)
£20,000 - £30,000 per annum
Full Time
Employee Discounts
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