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- Dealing with and responding to customer inbound enquiries and general information requests
- Customer account management (in collaboration with external sales)
- Creating & closing sales quotations
- Obtaining supplier pricing and availability for materials & parts
- General pricing checks, reviews, and upload procedures
- Creating and processing sales orders
- Progressing & checking on manufacture process
- Continued communication with customer via email & phone
- Logging of all activities within the company CRM
- Liaising with shipping and exporter services for product shipment
- Liaising with External Sales to share customer feedback, challenges & successes
- leasing with External Sales to gather correct information to launch new projects on the syste
- Arranging internal meetings where required to support the smooth transition and progress of orders
- Assisting accounts with invoicing, commissions, and customer payment queries
- To carry out any other tasks or duties deemed by the Company to be relevant at the time or beneficial to the business.
- Lead from the front, setting an example of high performance, commitment and flexibility.
- Adapt your communication style to different situations/audiences always presenting a professional image.
- Build and maintain effective working relationships with your peers and members of other departments within the company.
- Explain/present your requirements in a way that people clearly understand and gain buy-in.
- Develop good working relationships with customers.
- Handle difficult situations with confidence.
- Ask other team members for support where needed
- Make decisions based on facts, research and consultation
- Proactive in thinking to support generating new ideas. Constantly striving to improve processes and practices to make the company more efficient.
- Continuously review different ways of doing things and make suggestions to your manager of potential improvements.
- Maintain a sense of pace and urgency so that targets and deadlines are achieved
- Demonstrate a readiness to work constructively with others, both within and outside the Internal Sales function
- Demonstrate willingness to work multi-functionally
- Excellent technical skills on Excel
