Resident Liaison Officer

Resident Liaison Officer - Social Housing Planned WorksBased in DudleyFull time, permanent£32,000 + company vehicle

We are working with a leading passive fire contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works within the Social Housing sector. This role is based in Dudley.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. Key Responsibilities include:

• Working on planned maintenance projects
• Full clean driving licence
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Please apply online now or call Meg on for more information!