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Customer Service

Pertemps Dudley West Brom Perms
Posted a day ago, valid for 24 days
Location

Kingswinford, West Midlands DY6 7LJ, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of Customer Service Executive is available at a leading Automotive company in the Dudley/Brierley Hill area, offering a salary of up to £26k.
  • The primary responsibility is to communicate directly with customers, ensuring strong relationships and managing delivery schedules.
  • Candidates should have experience in a manufacturing environment and previous automotive experience is essential.
  • The position requires advanced computer skills, particularly in Microsoft Excel, and excellent verbal and written communication skills.
  • Working hours are Monday to Thursday from 07:30 am to 16:00 pm and Friday from 07:30 am to 13:00 pm.
Customer Service ExecutiveBrierley HillSalary: Up to £26kWe are recruiting for a Customer Service Executive to work for a leading Automotive company based in Dudley/Brierley Hill area.The main objective of the role is to communicate directly with customers and build strong and trusting relationship. Manage customer on time delivery and promises, scheduling issues, customer portal, packaging and transport.Main duties will be:
  • Responsibility for day-to-day customer communication by phone, email and customer portal.
  • Maintaining customer schedules within our MRP - MfgPro to ensure our OTD target scores of 97% and above is maintained.
  • Maintaining customer portals, manage shipping dates and dispute points loss with the customer.
  • Liaising with production planning to prioritise customer requirements and provide a feedback loop to the customer.
  • Manual loading of customer schedules and also schedules not received via EDI correctly.
  • Daily generations of pick lists for shipments for customers.
  • Work with IT department to resolve EDI/ASN issues.
  • Visit customers upon request.
The successful candidate will have the following skills:
  • Advance computer skills in Microsoft Office particularly excel
  • Use of integrated MRP /ERP system (Advantageous)
  • Excellent communication skills across all levels both verbal and written
  • Experience of working in a manufacturing environmental
  • Proven experiences of working in a busy customer services department
  • Previous automotive experience is essential
  • Self-motivated
  • Excellent communication skills
Working Hours:Monday to Thursday 07.30 am to 16.00 pmFriday 07.30 am to 13.00 pm

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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