- Lead the onsite implementation of QMS throughout the company, with support from group QMS manager.
- Assist in developing, implement, and maintaining the company's health, safety, environmental, and quality management systems, including ISO9001.
- Key contact for customer and external body complaints and assisting / directing customer service and field staff in their investigations.
- Assist in driving a culture of quality throughout the business.
- Work as part of the team and lead teams producing FMEAs, risk management plans and risk management reports.
- Create reports on site QMS quality / environmental / safety performance, for review at senior management and board level.
- Attend daily meetings to report on quality issues and performance.
- Support department managers in H&S for all areas.
- Assist in directing auditing team to ensure completion of internal audit schedule.
- Work with suppliers to investigate root cause analysis and work with them to achieve permanent corrective actions.
- Support environmental auditing and reporting for the site.
- Work alongside purchasing and materials management teams in creating supplier performance reporting.
- Liaise with suppliers on PPAP requirements and new product introduction in line with Prism process.
- Support continuous improvement teams in the creation of new product lines and the improvement of existing product lines.
- Support teams in creation of SOPs and work instructions combining Safety Quality
- Support in producing company literature (instructions for use etc.).
- Liaise with R&D department in the testing of new products.
- Minimum of 5 years' quality & QMS experience required.
- Experience of working in accordance with the requirements of ISO 9001 (ISO13485 & ISO 14001 would be desirable)
- Excellent quality systems knowledge
- Internal auditing qualified (desirable)
- Experience within Manufacturing
- NEBOSH qualified (desirable)
- Experience working as part of a quality function previously.
- Experience working in a QHSE role.
- Experience of liaising with suppliers on complaints and PPAP submissions.
- Experience of supporting implementation of QMS within a business.
- Experience of problem-solving techniques. (8D, 5 Whys, Ishikawa etc.)
- Excellent analytical, communication and influencing skills.
- Excellent analytical, communication and influencing skills.
- Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
- Ability to enforce change within the business
- Hands on "can do" approach with willingness to work in production to understand the true issues and identify root causes of problems.
- Energetic and passionate attitude.
- Impeccable attention to detail and forward-thinking.
- Able to thrive in a dynamic and fast-paced environment, Integrity, initiative, and focus.
- Proactive, with good problem-solving skills, able to make decisions independently.
- Exceptional customer service - both internally & externally.
- Team player but able to work independently.
- Flexible approach to work and working hours.
- Excellent written and verbal skills.
- Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
- Enjoys working within multidisciplinary teams in the development of leading-edge designs and technologies.
- Ability to plan, organise and prioritise own work with minimal supervision.
- Willing to listen and take advice from others, shows initiative and has ability to think for self.