Customer Experience Admin Assistant

Customer Experience Admin Assistant

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for an administrator to support the Customer Experience team throughout the full sales journey.

Could that be you? If keeping things on track and in order gets you out of bed in the morning, and knowing you have can put your amazing admin skills to goo use puts a smile on your face then we would love to find out more about you.

This role is based in our Willerby office, HU10 6DN 5 days a week.

Here’s why you’ll love this role…

- Management of internal inbox and CRM system

- Assist in maximizing all sales opportunities, identifying sales leads in CRM and checking eligibility

- Provide support to ensure smooth customer handling across teams..

- Following set procedures to ensure customers are processed efficiently and accurately

- Assist in reducing customer cancelation figures e.g., Contacting Customers

Here’s why you’ll be great in this role…

- Work experience in an admin or similar role.

- Understanding of the sales process and life cycle.

- Strong communication skills.

- Experience with Microsoft applications, including Excel.

- Ability to work to deadlines.

The benefits…

- Pension – 5% employer / 5% employee contribution.

- WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.

- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.

- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

- Free Parking on site.

- Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.

- Social Events – Summer and Christmas parties etc.

- Thank Q Awards –Monthly £50 winner, yearly £500 winner.

… and more.

Please note: Unfortunately, we can’t offer visa sponsorship.

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