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CBW are looking for a Helpdesk Administrator to join a leading facilities provider based in Aberdeen. You will be a hardworking, ambitious individual who is able to work well in a team.
Key Responsibilities:
- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
- Check and maintain FM Helpdesk Inbox.
- Schedule reactive and help desk call outs.
- Open and close live/completed jobs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Attending to queries should they arise.
- General administration support.
- Raising Corrective maintenance tasks following on from PPM completed tasks.
- Organisation of day-to-day work to ensure that all key tasks are fulfilled.
- Previous Facilities & Maintenance Helpdesk experience (Desired)
- Excellent and professional telephone manner.
- Excellent customer service skills.
- Time Management.
- The capacity to think ahead, plan and prioritise own workload.
- The ability to work under pressure and meet deadlines.
- Computer literacy.
- The ability to work as part of a team.
- Work safely in accordance with the company's current health and safety policy and procedures.
- A positive approach, with the determination to succeed.
- Competitive salary up to 26,000 per annum (depending on experience).
- Core hours are Monday - Friday 8am - 5pm (40 hours per week).
- 25 days annual leave plus bank holidays.
- Generous workplace pension scheme.
- Training, development & progression opportunities.
