Location: Knighton DepotHours: 8:30 am - 5:00 pm, Monday to FridayRole Summary:We are looking for a Service Administrator who excels in customer service and enjoys working in a dynamic environment. You will be the main point of contact for customers at our clients Knighton Depot, ensuring they receive accurate and timely information throughout the service process.Key Responsibilities:Manage work in progress (WIP) in the workshop.Assist customers face-to-face and over the phone with a friendly approach.Schedule MOTs and services.Update customers on their vehicle's progress.Clarify repair details (Retail, Warranty, or Contract) for customers and the workshop.Check account details and obtain necessary authorisations.Inform customers about outstanding campaigns and schedule work.Promote additional products and services.Maintain the customer reception area to a professional standard.Provide holiday cover for invoicing tasks and assist with other duties as needed.Knowledge, Skills & Experience:Strong customer service skills.Good organisational and administrative skills.Effective communication skills (verbal and written).Ability to work both in a team and independently.Familiarity with IT and Microsoft Office (Word, Excel, PowerPoint).Knowledge of the automotive industry and the Autoline computer system is a plus.
Back to searchService Administrator
Proactive Personnel Ltd
Posted 18 hours ago, valid for 22 days
Knighton, Powys LD7, Wales
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- The Knighton Depot is seeking a Service Administrator to provide excellent customer service in a dynamic work environment.
- The role requires managing work in progress, assisting customers both face-to-face and over the phone, and scheduling necessary services.
- Candidates should possess strong customer service skills, good organizational abilities, and effective communication skills, with a familiarity in IT and Microsoft Office.
- The position offers a salary of £25,000 per year and requires a minimum of 2 years of relevant experience.
- The Service Administrator will also maintain the reception area and provide holiday cover for invoicing tasks.
