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Service Administrator
Knighton, Powys
Up to £24,000 per annum
Summary
My well established, National client is looking for a Service Advisor who provides excellent customer service and has a passion for doing a good job. Based at our Knighton Depot you will be responsible for acting as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.
Responsibilities
- Work in progress control for workshop.
- Deal with customer needs face-to-face and over the phone with a professional and friendly approach.
- MOT and service scheduling
- Updating customers with vehicle progress
- Clarify for the customer and workshop the basis for repair - Retail | Warranty |Contract.
- Check account detail and level of credit left, obtain authorisation, and obtain order numbers from customers.
- Inform customer of outstanding campaigns and arrange for work to be completed.
- maximise service and parts profitability using professional sales techniques.
- Sell additional products, services and repair works in a professional manner.
- Maximise customer awareness of all available retailer services.
- Loading workshop schedule to maximise workshop capacity utilisation.
Knowledge, Skills & Experience
- Excellent customer service skills
- Proven organisational skills.
- Proven administrative skills Excellent interpersonal, verbal & written communication skills.
- Ability to work as a part of a team.
- Able to work on own initiative and under pressure.
- Good working knowledge of IT and Microsoft systems (Word, Excel, PowerPoint)
- Knowledge of the automotive industry and of the Autoline computer system would be desirable.
To apply for this position please contact Sarah Dyehouse at Anderson Scott Solutions
