Are you a detail-oriented professional with a strong background in quality assurance? TPP are recruiting for an Assurance Officer on behalf of our client, a longstanding professional membership and awarding body. Benefits:

Salary: £30,000 per annum, depending on experience
Employment type: 12-month FTC
Hours: Full time, 35 hours per week
- 9am-5pm Monday-Thursday with 45 minutes lunch
- 9am-4pm Friday with 1 hour lunch
Working arrangements: Hybrid working (office in London)
Other: Significant investment in employee CPD

About the Organisation:Our client, a respected professional body, plays a key role in maintaining quality standards within the training and certification sector. Working closely with training providers, this organisation is committed to upholding high standards of compliance and quality assurance to support the development of industry-recognised training programmes.The Role:As an Assurance Officer, you’ll manage a portfolio of Approved Training Providers (ATPs), ensuring they meet the organisation’s stringent quality criteria. You’ll deliver exceptional customer service, address quality issues proactively, and support the ongoing quality assurance of the organisation’s certified training courses. Your role will also involve reviewing online exam videos to maintain the integrity of assessments.Key Responsibilities:

Manage applications from organisations seeking ATP status or course certification.
Build and maintain strong relationships with ATPs, responding to queries promptly.
Plan and support quality assurance activities, including audits, course observations, and performance analysis.
Review proctoring videos to identify potential malpractice and ensure compliance.
Handle quality issues, including complaints, delegate feedback, and pass rate data.
Prepare reports and data for audits and investigations.
Manage invoicing and payment processes for ATPs and Technical Assessors.
Contribute to process improvements, enhancing the ATP and learner experience.

Skills and Experience required:

Strong experience in quality assurance, ideally within an awarding organisation, regulatory environment, or professional body.
Exceptional attention to detail and ability to critically assess information, identifying potential risks or irregularities.
Strong customer service and account management skills with experience in building relationships with stakeholders.
Proficiency in Microsoft Office and experience with CRM systems.

Interviews:

2 stages
- 1st stage online
- 2nd stage in person (London)
Week commencing 17th February 2025

To Apply:

Covering letter
- No more than 2 pages of A4
- Addressing the required skills and experience listed above
CV

Deadline for Applications:

Monday 10th February 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

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