Technical Account Manager

A global leader in software tool creation, our client is approaching 20 years in business at the cutting edge of the web security industry. Their software is the standard within the industry for web security professionals - and as they're entering an exciting period of growth, they're looking for a number of Technical Account Managers to support the Sales Team with project management and more.

A massive, multi-billion dollar cyber enterprise headquartered in the US, they're offering a slew of exciting benefits to their employees - free breakfast and lunch provided by in-house chefs, a relocation fee and in-house gym just some of the benefits made available!

As a Technical Account Manager, you'll be a key liaison, bridging the gap between customers, software developers, and product management. You'll play a crucial role in ensuring our clients successfully deploy and optimize our products.

• Assist customers in deploying our products in various environments
• Inform and train clients on how to optimally use products to enhance their experience and improve satisfaction.
• Develop a deep understanding of the flexibility and deliverables of our products and services to meet customer requirements.
• Collaborate with software developers to understand product features and provide insights into real-world customer usage.
• Investigate bug reports by attempting to reproduce and diagnose customer issues.
• Liaise with technical product managers to prioritize software development work, championing the customer's perspective.
• Work closely with the Growth team to ensure potential customers maximize the use of product trials.
• Partner with customer-facing teams to support and drive technical sales.

Requirements:

• You have an aptitude for quickly learning new products and technologies, with a focus on understanding their application in customer environments.
• An interest in understanding tech, cyber security and adept at translating complex ideas and processes into digestible information
• Ideally degree educated
• You have the ability to use a logical approach to troubleshoot problems.

• £35k basic salary
• Share options
• If you are relocating, the company offers a £2k relocation package OR will put you up in accommodation for 3 months
• Regular socials in a welcoming, inclusive culture
• Excellent scope for progression and extensive training, internally and externally in partnership with Pareto - with structured development programs provided
• Regular company funded socials and team events, monthly themed celebrations, full funded Christmas and Summer parties and much, much more
• Full tech stack provided to ensure you hit the ground running
• Flexible working hours
• Free breakfast & lunches provided by in-house chefs, barista style coffee and an in-house gym!
• Lucrative bonus/incentive schemes
• Healthcare & Pension - Bupa and 8% employer contribution
• Cycle to work scheme

Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.