Customer Service Advisor

Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.

We have a fantastic opportunity for a Customer Service Advisor to join our team at our brand new Cleanroom site in Knutsford. You will provide comprehensive Account, Business and Management support to the Account Manager and Customer Service Manager. Delivering exceptional levels of service and building relationships between Elis and our customers.

• Manage & respond to all direct customer communication, complex/at risk customers, via telephone and email effectively and act as a dedicated point of contact for these customers to enhance/rebuild customer relationships.
• Coordinate and ensure account management actions, from visits/calls/emails, are delivered in a timely manner.
• Coordinate and support Account Manager with contractual paperwork in line with company processes.
• Provide timely, accurate and financial monthly reports and analysis for General Manager & Customer Service Manager.
• Provide high quality account management support inc customer meeting preparation, analytical assessment of activity/risk/service failures, quotation (CAR) preparation.
• Provide all orders in a timley manner - through our in-house Microsoft system.

• Customer and solution focused with good attention to detail and ability to analyse data and interpret the information effectively to continuously improve the department/team.
• Excellent working knowledge of Microsoft Office, excel & Dynamics.
• Ability to work on own initiative and to deadlines.
• A team player who willingly collaborates with peers and assists others.
• Good organisational and multitasking skills.
• Previous experience in sales or service management and administration.

We offer a competitive salary of up to £28,000 and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment.