Customer Service Advisor

Irlam Associates

Posted 17 days ago, valid for 6 days

Knutsford, Cheshire WA16 0BB, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

We are seeking a dedicated Customer Service Advisor to join our team for a key client.
The ideal candidate should have strong communication skills and a customer-focused mindset, with experience in the UK transport sector being advantageous.
Key responsibilities include managing customer bookings, maintaining compliance with legal requirements, and fostering strong customer relationships.
This role requires proficiency in IT, particularly Microsoft Word, Excel, and Outlook, along with exceptional organizational skills.
The position offers a competitive salary, and candidates should ideally have a minimum of 2 years of relevant experience.

We’re looking for a dedicated Customer Service Advisor to join our close-knit team, working for a key client. The ideal candidate will be passionate about providing outstanding service, building and maintaining strong customer relationships, and supporting operational logistics to ensure smooth, efficient service delivery. This role is essential for ensuring customer satisfaction and retention by managing bookings, reporting KPIs, and coordinating logistics.Key Responsibilities:

Manage customer bookings, updating systems with accuracy and ensuring timely transport solutions.
Build a portfolio of preferred drivers and vehicles to meet client needs.
Coordinate resources and maintain compliance with legal requirements (e.g., vehicle weight limits, working time).
Foster strong customer relationships through regular communication and problem-solving.
Support new customer onboarding, including account setup and data entry.
Collaborate with internal teams to share best practices and ensure a seamless workflow.

Requirements:

IT proficiency, including Microsoft Word, Excel, and Outlook.
Strong communication skills, both verbal and written.
Exceptional organizational skills, with the ability to multitask and work under pressure.
Customer-focused mindset with negotiation skills to enhance client experience.
Experience in the UK transport sector is an advantage.

This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.

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