SonicJobs Logo
Left arrow iconBack to search

Customer Sales Agent

NMS Recruit Limited
Posted 8 days ago, valid for a day
Location

Knutsford, Cheshire WA16 8XZ, England

Salary

£24,000 - £28,800 per annum

info
Contract type

Full Time

Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Customer Sales Agent position offers a basic salary of £28,000 plus commission, based in Knutsford, Cheshire.
  • The role requires a minimum of 1 year of outbound telephone sales experience, preferably in a target-driven environment.
  • Sales Agents will be responsible for selling cremation funeral plans to consumers over the phone, with all warm leads provided and no cold calling involved.
  • The position allows for hybrid working arrangements after training, with flexibility to work from home or the office as preferred.
  • Benefits include 30 days of holiday, a Bupa cash back plan, a pension scheme, and an employee assistance service.
START DATE: November 11th 2024Customer Sales AgentPackage:?£28k basic salary plus commission Location:Knutsford, CheshireHybrid Working:Once fully trained and signed off, the Sales Agent will have the flexibility to work from the office for at least 2 days per week, with the option to work from home for the remaining days, providing their performance remains satisfactory. Alternatively, if the Sales Agent prefers to work predominantly from the Knutsford office, that arrangement is also completely acceptable.Company:A specialised company in Direct Cremation funeral plans and services is seeking to expand its sales team to support future growth. Since 2015, the company has experienced rapid growth and is now looking to recruit 2x Sales Agent for the new office based in Knutsford.Our client is one of the UK's leading independent providers of direct cremations, they have extensive experience in funeral service and over 7 years' experience with direct cremations. Responsibilities:The Sales Agents is responsible for selling cremation funeral plans directly to individual consumers over the phone. The main responsibilities of the role:• To make outbound calls to prospective customers who have enquired through various marketing channels about direct cremation plans, with the objective of answering any queries regarding plans and optimising sales conversion rates. • Calls to be made in line with the Company's process and FCA regulations. • To act as a Brand Ambassador for the Company, ensuring that all activity undertaken presents the company in a positive way and delivers an exemplary level of customer service. • All warms leads are provided, NO COLD CALLING. Required Experience: • Minimum of 1 year of outbound telephone sales experience preferred.• Proven success in a target-driven environment.• Experience interacting with potentially vulnerable customers.• Demonstrated excellence in delivering customer service.• Ability to work in line with detailed procedures.• Skilled in problem-solving and identifying process improvements.• B2C experience ideal but not essential Personal Attributes: • Excellent interpersonal communication including active listening skills. • Able to demonstrate empathy, sensitivity, kindness, and patience. • Highly comfortable working in a fast-paced, targeted environment. • Resilient with a real desire for success and helping others. • Can-do attitude, self-motivated. • High level of attention to detail and accuracy Hours:09:00 - 17:00 Monday to Friday three weeks out of four with one in four weeks working a late shift (12:00-20:00). You will also participate on the pre-need weekend rota, which will include working a Saturday (09:00 - 17:00) one week in every three weeks in return for a day of in-lieu, the following week. Benefits: • 30 days holiday + bank holidays• Bupa cash back plan • Pension with the option of a SMART pension • Death in service benefit • Employee Assistance service, including access to a 24/7 online GP All candidates with a B2B or B2C sales background are strongly encouraged to apply.Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.