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We are currently looking for a sales executive to join a national commercial insurance advisor looking to strengthen their current customer outreach. The following role will play a pivotal position in underlining & outlining the existing benefits available with numerous financial service plans available. This role will have a large impact on consumer on boarding & retention, & will be actively targeted on the maintenance of service levels.
Client Details
The client we are currently representing are a national insurance broker who own multiple branches across the UK, mainly the NW.
Description
Key responsibilities will consist of:
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Drive sales of a range of commercial insurance products through upselling, cross-selling, and warm lead engagement.
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Consistently meet and exceed KPIs while upholding Customer Duty principles.
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Provide expert advice and support throughout the insurance sales journey.
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Collaborate with a high-performing team in a fast-paced, dynamic environment.
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Identify and document vulnerable customers, providing appropriate guidance and referrals when needed.
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Achieve SLA, KPI, and sales targets, along with other company-set objectives.
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Maintain excellent quality assurance scores while prioritizing the customer's best interests.
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Manage time effectively in line with business requirements.
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Handle ad-hoc questions and tasks as they arise.
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Follow up on inquiries received via website, mail, and phone.
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Offer support to the wider department as needed.
Profile
The successful candidate will have:
- Demonstrated success in telephone-based insurance sales.
- Consistently met or exceeded sales targets and key performance indicators (KPIs).
- Comprehensive knowledge of the insurance sector, including both sales processes and claims management.
- Persistent and goal-oriented, with a strong ability to collaborate within a team.
- Adaptable to managing dynamic daily workloads.
- Highly accurate in recording and documenting information.
- Proficient in Microsoft Office and proprietary client management systems, capable of multitasking between electronic record-keeping and client communication.
- Extensive experience working within FCA regulations and process standards, while maintaining excellent customer service.
Job Offer
- A basic starting salary of £28475
- Uncapped commission, realistic OTE of 40k/50k
- Hybrid working available
- Flexible shift patterns, early & evening starts
- Weekend work occasional & overtime accrual
- Free parking onsite
- Full industry onboarding & induction
