Telesales Training and Development Manager

Our client, a leading ethical energy consultancy for charities and not-for-profit organisations, is looking for a Telesales Training and Development Manager to join their team. In this role, you will drive sales performance, improve product knowledge and ensure teams deliver outstanding customer service while meeting regulatory standards and achieving sales targets. The ideal candidate will have experience in outbound telesales training, preferably within the energy sector, with a proven ability to inspire and motivate teams. If you’re passionate about training, development and taking a hands-on, collaborative approach, this is your chance to make a real impact. Ready to take the next step? Apply today!

Key responsibilities:

• Develop and review the onboarding program by creating and implementing training materials and guides
• Standardise sales pitches, call structures, and KPIs to boost consistency and performance
• Design and deliver training for new products and processes in line with company goals
• Implement tailored coaching, probation targets, and QA frameworks
• Collaborate with managers on call monitoring, performance reviews, and regular touchpoints
• Ensure consistent performance tracking and development across all locations
• Foster a supportive, collaborative environment that encourages shared best practices

Skills and experience required:

• 3+ years’ experience in telesales or sales training, ideally in the energy or utility sector
• Proven track record of driving performance and meeting targets
• Experienced in developing onboarding programs, training guides, development plans, and QA monitoring aligned with industry standards
• Skilled in standardising sales pitches with strong telesales expertise
• Proficient in CRM systems (e.g., Salesforce) and virtual training platforms
• Strong organisational and communication skills
• Experienced in managing priorities and adapting training to different learning styles
• Motivated, collaborative, and passionate about coaching and team development

Ref:                 14952

Role:                Telesales Training and Development Manager

Location:          Remote - occasional multi-site support, ideally based in Liverpool or Manchester

Salary:                 Negotiable Salary - Bonus plus excellent benefits Package