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Our highly respected client based in Lancaster are currently seeking an International Sales Support Representative to join their dynamic team on a full time and permanent basis.
This role is crucial for delivering high-quality customer service to their international customers and requires the handling of all relevant international paperwork for distribution partners. The ideal candidate will be a team player and an integral part of our international team.
Day-to-day of the role:
- Ensure customer orders are dispatched according to agreed lead times.
- Maintain accurate and up-to-date order information.
- Provide real-time information on deliveries via transport providers.
- Complete all export documentation accurately and on time, including liaising with the local chamber of commerce.
- Process and monitor customer orders, liaise with IBDE, and ensure proactive communication with customers.
- Set up new customer accounts.
- Assist the International Team in raising the service standards within the department.
- Handle various customer transactions including inbound calls, service complaints, general product enquiries, customer order entry, and servicing customer accounts; communicate with other departments and providers to resolve issues.
- Manage time effectively to meet weekly and monthly deadlines.
- Take ownership of all issues and enquiries related to their account base.
- Perform any other tasks as required by the company.
Required Skills & Qualifications:
- Ambitious and dedicated to the job.
- Punctual and willing to go the extra mile.
- Highly organised.
- Computer literate, experienced with Microsoft software packages.
- Numerate and literate.
- Strong work ethic.
- Training will be provided for the right candidate.
Details of the Role:
- 24 days annual leave + bank holidays (3 to be reserved for Christmas close down)
- Health Sheild benefits following successful probationary period
- Free parking on site
- Working hours are 08:00am - 16:30pm, Monday - Friday
- Office based position
If you would like to find out more about this incredible opportunity, please apply now for your chance to be considered. Shortlisting will commence as soon as suitable candidates are sourced.
