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Optical Assistant

Zest Business Group
Posted 24 days ago, valid for 6 days
Location

Lancaster, Lancashire LA2 9JY, England

Salary

£25,000 - £30,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A leading optical manufacturer in the Lancaster area is seeking a full-time Customer Service Advisor.
  • The role involves providing solutions and support on various customer inquiries, including order placements and technical issues.
  • Candidates must have at least 1 year of experience as an Optical Assistant and a strong understanding of customer service.
  • The position offers a base salary of £23,490, with working hours from Monday to Friday, 9am to 5pm.
  • Employees receive 20 days of holiday plus bank holidays and have the opportunity to join the Employee Ownership team after 6 months.

A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.

They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting

Optical Customer Service Advisor- Role

  • Head office based role
  • Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
  • Deliver Customer call backs to agreed timeline
  • Log all calls received or made
  • Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
  • Expedite urgent orders
  • Resolve technical issues using help desk function if necessary
  • Contract account managers with any account related issues
  • To build long term relationships with our customer & to build rapport on every customer touch point
  • Any other departmental function as directed by the Manager
  • Liaise with other departments

Optical Customer Advisor - Requirements

  • 1+ years experience of working as an Optical Assistant
  • Excellent understanding of customer service
  • Ability to develop relationships

Optical Customer Service Advisor - Benefits

  • Base salary £23,490
  • Monday to Friday - 9am to 5pm
  • 20 days holiday plus bank holidays
  • Become part of the Employee Ownership team after 6 months

To avoid missing out on the opportunity please follow the 'Apply Now' link and we will be touch as soon as possible.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.