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Role - 1st Line Support Engineer
Salary - Up to GBP 26000
Location - Lancaster
Benefits - Great Pension, Holidays and career development
Elevate Your IT Career with Our IT Support Role!
Are you an experienced IT professional ready to take the next big step in your career? Join our dynamic team as an IT Support Specialist and play a key role in our organisation's success.
Key Responsibilities:
* Service Desk Expertise: Use your extensive experience with IT Service Desk tools to provide exceptional support to colleagues, both individually and in small groups.
* Security Focus: Utilise your deep knowledge of IT/Cyber security practices to identify and address security threats and breaches effectively.
* Collaborative Resolution: Partner with 3rd party suppliers to resolve issues efficiently and ensure seamless operations.
* Resource Planning: Apply your proven experience in IT resource planning to optimise our IT infrastructure.
* Risk Management: Identify, assess, control, and mitigate operational risks with a strategic approach.
Technical Skills:
* Proficient in managing Microsoft Active Directory, Share Point, Exchange Server, and Office 365 (including Microsoft Teams).
* Experienced in MS Windows 10 desktop and application support.
* Exceptional diagnostic, problem-solving, and troubleshooting skills.
* Skilled in the support and configuration of tablets, laptops, desktops, and mobile devices.
* Competent in using Remote Control Software/VPN and basic network troubleshooting.
Customer Focus:
* Demonstrate a strong customer-centric approach in all activities.
* Exhibit a proactive Can-do attitude in service provision.
* Commit to delivering value for money.
Team Dynamics:
* Take ownership of team priorities and actions.
* Collaborate with colleagues to develop innovative solutions.
* Consider broader organisational needs in your work.
Relationship Building:
* Respect and value others perspectives.
* Foster positive relationships and help resolve conflicts.
Communication:
* Communicate clearly and confidently in writing and speaking.
* Be open to others views and actively listen.
Adaptability:
* Flexibly adapt to changing circumstances.
* Generate and implement innovative ideas.
* Show resilience in seeing tasks through to completion.
Performance & Development:
* Focus on key performance priorities and commit to service improvement.
* Continuously review and reassess work and priorities.
* Evaluate and develop your performance based on feedback and experiences.
* Inspire colleagues and demonstrate passion for organisational goals.
Additional Requirements:
* Full UK Driving License and access to a car for business use.
