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Job Title: IT Support Engineer
Location: Lancaster
Salary: Up to 35,000 + Expenses
Work Model: Fully on site, driving license and own vehicle required
About the Role:
As part of our clients expanding team, we're looking for a skilled IT Technical Engineer to provide comprehensive IT support to schools across Lancashire (within a 1 hour radius of Lancaster).
You'll be responsible for maintaining school networks, troubleshooting technical issues, and ensuring a smooth-running IT infrastructure. Acting as the main point of contact for your assigned schools, you'll play a key role in delivering a high standard of service.
Key Responsibilities:
- Deliver IT support across school networks, ensuring systems remain functional and secure.
- Install, configure, and maintain a range of IT equipment, including desktops, laptops, iPads, and servers (Windows & macOS).
- Provide first, second, and third-line support, diagnosing and resolving technical issues efficiently.
- Assist with network setup and maintenance, including Microsoft Windows Server and Active Directory.
- Offer responsive and professional customer support to staff and students.
- Work collaboratively with the wider IT team to enhance service delivery and tackle complex challenges.
Skills & Experience:
- Previous experience in IT support, ideally within an educational setting (highly desired)
- Strong troubleshooting skills for hardware, software, and networking issues.
- Familiarity with school IT infrastructure, including operating systems, software, and peripherals.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- A good understanding of safeguarding and child protection policies (training provided).
- A relevant IT qualification or evidence of further study in a related field.
Additional Information:
- Travel: A personal vehicle is required for travel between schools (mileage expenses covered).
- Employment Type: Permanent, full-time position (subject to a six-month probationary period).
- Enhanced DBS Check: Required for the successful candidate.
What they Offer:
- 20 days holiday + bank holidays, plus a company shutdown over Christmas & New Year
- Company pension scheme
- Performance-based bonuses
- Paid company events
- Expenses / milage paid
If you're a dedicated IT professional looking to make a real impact in the education sector, we'd love to hear from you!
Key Skills: IT Technician, IT Engineer, 2nd Line, 3rd Line, 1st Line, MSP Engineer, ICT Engineer, School Support, Managed IT Services
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
