Back to searchIT Support Apprentice
Just IT Recruitment
Posted 7 hours ago, valid for 9 days
Lancing, West Sussex BN15 9JW
£13,000 per annum
Full Time
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Sonic Summary
- The job involves supporting the Customer Service Team for the first 8 months and then transitioning to the 1st Line Team for the following 8 months.
- Candidates should possess strong customer care skills, effective communication abilities, and a mature professional attitude.
- The position requires a minimum of 1-2 years of experience in a customer service or technical support role.
- The salary for this role is competitive and commensurate with experience, with the expectation of resolving at least 85% of logged incidents by the end of the tenure.
- Technical awareness of IT hardware, Windows operating systems, and Microsoft 365 is also essential for success in this position.
Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes Customer Service
'Can do' attitude
Sense of humour
Technical Skills - An awareness of:
IT Hardware
Windows Operating systems
Microsoft 365
