Location: Cambridge (CB25)
Duration: Permanent
Hours: 9am until 5:30pm (Monday to Friday) with an early finish on a Friday
Salary: 22,000 - 24,000
Job Reference: 35529
Polytec are looking for a hard-working IT Support Technician to support the infrastructure services of a leading communications company based just outside of Waterbeach.
Key Responsibilities:
* Prioritisation and triage of desktop service incidents
* Use of telephone, web and in-person channels to troubleshoot and resolve IT issues
* End to end management of support requests, ensuring completion in a timely and professional manner
* Proactively diagnosing reported faults and ensuring resolutions to Hardware and Software issues are dealt with promptly
* Business support for MS365 applications
* Contribute to enhancement projects and engage with team members to aid the Teams performance and deliverables
* Write, review and develop IT procedures and documentation
Requirements:
* Level 3 Information Communication Technician certificate
* GCSE Maths and English
* Familiar with help desk ticketing software
* Entry level work experience in IT service delivery
* First-rate customer service, communication and problem-solving skills
* Keen interest in technology and how things 'work'
Please contact us as soon as possible for more details or apply below!
Back to searchIT Technician
Polytec Personnel Ltd
Posted 11 hours ago, valid for 20 days
Landbeach, Cambridgeshire CB25 9FD, England
£22,000 - £24,000 per annum
Full Time
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Sonic Summary
- Polytec is seeking a dedicated IT Support Technician for a permanent position in Cambridge (CB25) with working hours from 9am to 5:30pm, Monday to Friday, and an early finish on Fridays.
- The salary for this role ranges from £22,000 to £24,000 per year.
- Candidates should possess a Level 3 Information Communication Technician certificate and have GCSEs in Maths and English.
- Entry-level work experience in IT service delivery is required, along with strong customer service and problem-solving skills.
- The role involves troubleshooting IT issues, managing support requests, and contributing to enhancement projects.
