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Job description
As a Customer Service & Sales Advisor, your role involves managing incoming customer calls, identifying their needs, and providing personalised solutions while promoting products and upselling when relevant. Your primary objective is to boost sales, enhance customer satisfaction, and meet performance targets through excellent service.
Salary & Benefits:
- £23,898 per annum + bonus (OTE £26,500)
- Discounted Mobile, TV & Broadband packages
- Employee discount scheme for travel, entertainment, and retail
Key Responsibilities:
- Manage inbound calls, promoting and selling products/services.
- Provide solutions and upsell relevant packages.
- Meet and exceed sales targets and KPIs.
- Keep accurate records of customer interactions.
- Work closely with other departments to resolve customer issues.
Skills & Requirements:
- Strong communication and negotiation skills.
- Customer-oriented with effective problem-solving abilities.
- Prior experience in customer service or sales is advantageous.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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