Lettings Manager

Letting Manager North Ayrshire

The Role Overview:

This is a newly created role, supported by funding from Safe Deposit Scotland. It is a unique and exciting opportunity to build Homes for Good operations in North Ayrshire and the West. We are looking for a motivated self-starter, who shares our values-led approach and with solid experience of the private rented sector to increase both availability and quality of homes in North Ayrshire. A unique part of this role will be to design and deliver engagement and educational opportunities to provide advice to landlords and tenants in the area, promoting best practice and knowledge of rights and responsibilities.

Full support will be provided from our team in Glasgow. Our ambition is for this new role to expand our existing portfolio, and we have software, systems and processes in place to support operational delivery.

Themain areas ofresponsibilitiesof the role are:

Pre Tenancy Management

• Marketing, valuations and viewings
• Comprehensive tenant checks and application management
• Carrying out detailed property and key inventories
• Managing deposit registration
• Advertising properties on social media

• Leading on tenancy agreements and tenant support
• Rent collection and arrears management
• Carrying out visits every 3 months

• Managing repairs and compliance
• Sustaining high level of landlord and tenant satisfaction through excellent communication
• Resolving complaints in proactive and forward-thinking way

• Leading on all aspects of notice management
• Completing a comprehensive checkout report
• All aspects of deposit management including disputes
• Carrying out void work assessments and sing it through to completion

• Leading on business development and marketing strategies in the area
• Promoting our values and mission to a wider audience and generating new landlord leads
• Developing and delivering activities for landlords and tenants seeking advice in PRS

• Leading on outreach and creating partnerships with local authority and stakeholders
• Raising awareness of high standards of PRS
• Providing solution to housing pathways and local owners

About you:

• Qualified as a letting agent (LETWELL/ SafeAgent/ ARLA Property Mark)
• At least 3 years experience in lettings and property management
• Full UK driving licence & access to a car for work purposes
• Demonstrable customer care skills and positive attitude
• Excellent communication skills with tenants, landlords, colleagues, contractors & stakeholders
• Excellent IT skills(previous use SME Professional desirable but not essential)
• Ability to work alone in a self- directed way, as well as work alongside colleagues as part of a team
• Excellent organisation skills with an ability to work under pressure in changing & complex situations
• Ability to complete tasks to a high degree of accuracy within agreed timescales
• Committed to our business objectives of being values driven, impact driven & data driven