Do you have experience managing a large team? Do you have experience with resource planning? Are you calm under pressure?

We are currently representing a leading Equipment provider in the UK and Ireland, who is seeking a proactive and motivated Customer Service Manager. This role is essential for maintaining their reputation as industry-leading service providers. The successful candidate will oversee their Field Service Team, supporting both field-based Service Engineers and an office-based Technical Helpdesk.

Day-to-day of the role:

Support new sales and warranty obligations, and deliver engineering sales in line with the company budget.
Efficiently manage the Service Engineers and Technical Helpdesk.
Conduct customer visits for major service issues to assist with diagnosis, engineer support, root cause analysis, and commercial decision-making.
Compile reports and action plans to resolve issues for customers and suppliers.
Identify and address training needs for Service Engineers to develop their skills.
Manage quality issues on machine tools, including the progress of associated retrofit/corrective work, and communicate these internally and to principals as required.
Ensure all modifications made comply with UKCA/CE requirements.
Manage health and safety issues at customer sites, including logging incidents on internal SHE Assure software and reviewing Service Engineers’ risk assessments.
Handle service invoice queries and make commercial decisions regarding resolutions.

Required Skills & Qualifications:

Proven leadership skills with experience in managing a large team.
Strong IT proficiency.
High level of customer support skills and commercial competence, with good negotiation abilities.
Degree-level education is preferable, though relevant trade qualifications and experience are also valued.
Background in Machine Tool or engineering is preferred, with a track record in customer issue resolution.
Must hold a UK Driving License with no more than 6 points.

Benefits:

25 days holiday plus Bank Holidays.
Life assurance.
Vitality health insurance.
Discounts at gyms and retailers across the country.
Access to an employee benefits scheme.
Company vehicle provided.

If this sounds of interest, please APPLY NOW!