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Do you have experience managing a large team? Do you have experience with resource planning? Are you calm under pressure?
We are currently representing a leading Equipment provider in the UK and Ireland, who is seeking a proactive and motivated Customer Service Manager. This role is essential for maintaining their reputation as industry-leading service providers. The successful candidate will oversee their Field Service Team, supporting both field-based Service Engineers and an office-based Technical Helpdesk.
Day-to-day of the role:- Support new sales and warranty obligations, and deliver engineering sales in line with the company budget.
- Efficiently manage the Service Engineers and Technical Helpdesk.
- Conduct customer visits for major service issues to assist with diagnosis, engineer support, root cause analysis, and commercial decision-making.
- Compile reports and action plans to resolve issues for customers and suppliers.
- Identify and address training needs for Service Engineers to develop their skills.
- Manage quality issues on machine tools, including the progress of associated retrofit/corrective work, and communicate these internally and to principals as required.
- Ensure all modifications made comply with UKCA/CE requirements.
- Manage health and safety issues at customer sites, including logging incidents on internal SHE Assure software and reviewing Service Engineers’ risk assessments.
- Handle service invoice queries and make commercial decisions regarding resolutions.
- Proven leadership skills with experience in managing a large team.
- Strong IT proficiency.
- High level of customer support skills and commercial competence, with good negotiation abilities.
- Degree-level education is preferable, though relevant trade qualifications and experience are also valued.
- Background in Machine Tool or engineering is preferred, with a track record in customer issue resolution.
- Must hold a UK Driving License with no more than 6 points.
- 25 days holiday plus Bank Holidays.
- Life assurance.
- Vitality health insurance.
- Discounts at gyms and retailers across the country.
- Access to an employee benefits scheme.
- Company vehicle provided.
If this sounds of interest, please APPLY NOW!
