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We are seeking a self-starting, confident Customer Service Specialist with a background in telesales and/or customer service for our client in Leamington. This role involves a variety of tasks including direct sales team and customer contact, upselling of goods, sharing product-related know-how, order inputting, and managing dispatch and export processes. If you have a technical mind and a desire for accuracy in your work, you could be the ideal candidate for this position.
Day-to-day of the role:- Act as a liaison between customers and the operations department, ensuring effective communication regarding purchase requirements and customer concerns.
- Prepare and process all relevant paperwork for domestic and international shipments in line with company procedures and current legislation.
- Administer the company’s export activities, including the preparation and processing of all aspects of export documentation.
- Serve as the point of contact for the Sales Team and customer enquiries relating to orders, product questions, and warranty issues.
- Negotiate freight rates (Road / Air / Sea) and plan transport activities in a cost-effective manner.
- Maintain positive relationships with customers to ensure repeat and return business.
- Suggestively sell products and services to clients, making them aware of all packages and retail options available.
- Display extensive knowledge about products and services and use various methods of customer communication, including online communication, phone calls, and in-person interactions.
- Communicate with operations about order statuses and ensure that orders are ready for customers on time.
- Act as an advocate for customers when communicating product problems and needs.
- Previous experience in a Customer Service Department.
- Proficiency in MS Excel and Outlook; basic logic formula capability is advantageous.
- Experience using an ERP system is beneficial.
- Strong communication skills.
- Enthusiastic attitude and self-motivated.
- Knowledge and experience in the preparation and processing of export documentation.
- Organised and methodical with a real attention to detail.
- Ability to prioritise workload and manage multiple projects.
- Able to respond well to pressure and show drive and initiative for continual improvement.
- Ability to work well in a team and develop strong working relationships.
- Salary of up to £25K p/a
- Comprehensive training provided against all indicated skill sets.
- 25 days holiday +Â Bank Holidays
- Opportunity to work in a dynamic and supportive environment.
- Flexible working hours
- Option for hybrid working upon successfully completing probation
If this sounds of interest, please APPLY NOW!
