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Debt Recovery Agent | Leamington Spa | Temporary | Up To £14ph
Location: Leamington SpaContract: Temporary, OngoingWorking Hours: Full-time, Monday to Friday (office-based, 5 days a week)Salary: Up to £14 per hour
Why Join This Opportunity?
This is your chance to step into a role where you'll deliver exceptional service and help customers resolve outstanding balances. Working for a reputable business, you'll contribute to maximising recoveries while maintaining empathy and professionalism, particularly for customers in vulnerable positions.
Role Details
- Customer-Focused Interactions: Handle inbound and outbound communications via the dialler system.
- Negotiation & Assessment: Conduct income and expenditure assessments to ensure repayment arrangements are affordable and sustainable.
- Compliance-Driven Work: Adhere strictly to regulatory guidelines and company compliance policies.
- Problem-Solving: Use your expertise to ask open questions and challenge information when necessary.
- Complaint Handling: Act as the first point of contact for customer complaints and ensure precision in recording details.
- Collaboration: Work closely with third parties to achieve the best possible recovery outcomes.
What You'll Bring to the Table
- Exceptional Communication Skills: Ability to navigate sensitive situations with tact and professionalism.
- Attention to Detail: Ensure accuracy in all aspects of your work.
- Effective Time Management: Prioritise effectively, handling pressure and deadlines with a positive attitude.
- Willingness to Learn: Demonstrate initiative and work both independently and collaboratively.
- Proactive Approach: Confidence in problem-solving and tackling challenges.
What's Required to Succeed?
- Immediate availability to start work.
- Willingness to complete DBS and credit checks.
- A hardworking, organised, and professional attitude.
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
