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Position: Customer Service Advisor (Credit Control Team)
Salary: £12 - £13.30
Contract: Temporary up until Feb
Location: Leamington Spa, CV34
Working Shifts: Monday to Friday, 8.30am – 5.00pm, office based only
We are seeking proactive Customer Service Advisor to join our client’s team on a temporary basis. This role is ideal for someone with a strong background in customer service and a good understanding of credits and debits. The position is highly phone-based, focusing on assisting customers with payment queries and ensuring efficient credit control processes.
Day-to-day of the role:
- Handle a high volume of phone calls to assist customers with payment queries and issues.
- Maintain accurate records of customer interactions, payments, and account adjustments.
- Work closely with the credit controllers team to resolve discrepancies.
- Ensure compliance with financial policies and regulations during customer interactions.
- Provide exceptional customer service, aiming to resolve queries or direct the customer on the first call where possible.
Required Skills & Qualifications:
- Excellent customer service and phone communication skills.
- Understanding of credits and debits.
- Experience in a credit control or customer service role is highly desirable.
- Ability to handle pressurised situations and high call volumes with professionalism.
- Proficient in using financial software and tools for account management.
- High level of accuracy and attention to detail.
Benefits:
- Competitive salary package.
- Supportive work environment.
- Opportunity to develop professional skills in a financial setting.
