Customer Service Advisor

Temp Customer Service Advisor
Location: Leamington Spa
Salary: £12.90 - £13.50 per hour

Job Description:
We are seeking a proactive and customer-focused Credit Control Customer Service Advisor to join a team in Leamington Spa temporarily until the end of February. In this role, you will play a vital part in managing customer relationships and ensuring smooth cash flow into the business. This is an excellent opportunity for someone with strong communication and problem-solving skills to work in a dynamic environment.

Key Responsibilities:

• Handle high volumes of inbound calls professionally and efficiently.
• Guide customers through the entire credit control process with a focus on reducing late payments and minimising debt.
• Resolve invoice and account issues promptly to ensure first-time resolution and maximum customer satisfaction.
• Actively work to optimise cash flow by encouraging timely payments.
• Foster strong relationships with customers, the salesforce, and internal departments to enhance collaboration and problem-solving.
• Address customer queries in a friendly and professional manner, ensuring resolutions are delivered efficiently.

Skills and Requirements:

• Excellent communication and interpersonal skills.
• A proactive approach to problem-solving and customer service.
• Ability to manage high call volumes while maintaining attention to detail.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Experience in credit control or customer service is advantageous but not essential.

If you are a dedicated professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service, we would love to hear from you!

INDL