Field Service Engineer

**Home based preferably the Midlands/North of England**

This is a great opportunity to join an innovative and family-friendly employer, who due to continued growth, are now looking to recruit an experienced Field Service Engineer.

Nivus Limitedis amarket-leading organisation that manufactures, supplies, installs, and maintains high-end flow measurement solutions for the Water Utilities and Environment Agencies.

This role would suit an experienced engineer, who is highly organised in the field when the flow of work is high. If you have a natural interest in staying up to date with trends in technology and enjoy a challenge, then this is the perfect role for you.

What we need from you as a Field Service Engineer:

• You will hold a qualification in instrumentation/electrical, electronics/engineering, or other applicable experience in a high-tech environment
• Possess good analytical skills, able to troubleshoot and problem-solve
• Excellent hand-eye coordination and manual dexterity
• Good IT skills
• Able to work based from home
• Have excellent communication skills in English, verbal and in writing
• Independent, service-minded, and educational in the approach toward customers
• A strong team contributor, working remotely with the ability to connect with colleagues in the wider team
• Hold a UK Driving Licence

Desirable:

• Knowledge of Flow Measurement Instrumentation and Hydrometry
• Water Utility experience

What the role involves:

Reporting to the Technical Manager your role will include:

• Working in a diverse and exciting range of locations spread throughout the UK
• Performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Coordinating your work schedule with direct colleagues, service operations, and management
• Instructing customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring the highest level of customer experience to achieve customer satisfaction and loyalty
• Providing sales leads to the account manager
• Providing feedback to support teams for correcting system documentation and updating procedures.

Salary/hours: £38,000 - £42,000 per year, depending on experience.Working Monday to Friday 8.30am 5pm 40 hours per week.

** Employment will be subject to receipt of satisfactory references and an enhanced DBS check. **

Benefits:

• A future-proof job with an innovative and family-friendly employer
• Competitive salary
• Attractive pension scheme
• Bonus scheme
• Excellent benefits
• Fully equipped vehicle
• 28 days annual holiday

Please apply now!