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Assistant Director of Customer and Residents

MMP Consultancy
Posted 2 days ago, valid for 17 days
Location

Leatherhead, Surrey KT24 6DD, England

Salary

£600 per day

Contract type

Full Time

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Sonic Summary

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  • The Interim Assistant Director of Culture, Customer and Residents position is available in Surrey, offering a salary of £600 per day under an umbrella contract inside IR35.
  • This interim role requires a strong background in senior leadership, particularly in strategic direction, contract management, and service delivery.
  • Key responsibilities include providing leadership for various service areas, developing customer improvement strategies, and managing community partnerships.
  • Candidates should have a proven history of service improvement, effective planning, and the ability to engage diverse community groups.
  • The ideal applicant will have a commitment to equity, diversity, and sustainability in service delivery and should possess a demonstrable track record of at least several years in relevant senior roles.

Interim Assistant Director of Culture, Customer and Residents

Location: Surrey
Salary: 600 per day (Umbrella/inside IR35)
Contract Type: Interim
Work Arrangement: Hybrid working

About the Role:
A leading local authority in Surrey is seeking an Assistant Director of Culture, Customer and Residents on an interim basis. This strategic role is critical in delivering high-quality services and shaping the council's direction to foster positive community outcomes. As a key member of the leadership team, you will be responsible for developing and executing strategies that enhance customer experiences, strengthen community engagement, and champion cultural initiatives.

Key Responsibilities:
- Provide visionary and operational leadership for service areas including Culture and Heritage, Customer Fulfilment and Experience, Neighbourhood and Community Involvement, and Community Safety.
- Develop and implement the council's Customer Improvement Strategy and Plan, ensuring high standards in customer service.
- Manage community partnerships, grants, and contracts with organizations such as local voluntary action groups and citizen advisory services.
- Oversee the delivery of arts programs and cultural strategies, including those aligned with key local initiatives.
- Drive service transformation, fostering creativity and sustainable practices to enhance service delivery within budget constraints.
- Build trusted relationships across diverse community groups, ensuring inclusive and meaningful engagement.
- Lead contract management and performance assessments to achieve effective outcomes and compliance with statutory obligations.

About You:
- Demonstrable track record in senior leadership roles involving strategic direction, contract management, and service delivery.
- Inspirational leader adept at promoting inclusivity, driving cultural change, and managing complex service areas.
- Ability to plan effectively, deliver shared outcomes, and align services with council goals.
- Experience in building partnerships within communities and engaging with stakeholders to elevate customer satisfaction.
- Proven history of service improvement and successful implementation of customer-focused strategies.
- Able to navigate financial challenges creatively and sustain high performance under evolving circumstances.

Skills and Qualifications:
- Evidence of continuous professional development.
- Strong political acumen and understanding of governance.
- Skilled in fostering relationships and collaboration across sectors.
- Commitment to equity, diversity, and sustainability in service delivery.

This role offers an exciting opportunity to lead impactful initiatives and contribute to the strategic vision of a dynamic local authority.

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