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- end-end query resolution, working as part of the wider sales team on any late payments.
- Support the brokers & customer with any tasks, quieries & services required
- Investigate, any issues including billing, payment & refunds.
- Recommending & retaining business from satisfied customers.
- Responding to relevant and complex queries and delivering excellent service
- Evaluate information received regarding o/s debt and bring queries to a resolution
- Agree performance targets and work towards successful achievement.
- Liaise with overseas partners in the collection of their debt.
- Assist in month end closure of receipting, allocations, and Broker reconciliations
- Feedback regular progress to Customers - keeping everyone informed
- Support sales and marketing events
- Credit control experience within insurance, FS or utilities within a Business to Business (B2B) environment preferred.
- Good working experience of excel and word.
- Sales support experience
- Strong analytical skills
- Good relationship building skills both with internal and external stakeholders
- MS Office Excel to Intermediate level (pivot tables and look ups)
