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Duties & Responsibilities
- end-end query & dispute resolution, working as part of the wider debt management team.
- Process, adjust, amendand reconcile outgoing payment requests.
- Taking a proactive role managing portfolio of bad debtors.
- Recommending any DCA, litigation or disconnection (bad & aged debt)
- Perform daily and monthly reconciliations
- Responding to relevant and complex queries and delivering excellent service
- Evaluate information received regarding o/s debt and bring queries to a resolution
- Agree performance targets and work towards successful achievement.
- Liaise with overseas partners in the collection of their debt.
- Prepare, submit, and maintain bad debts sent to Debt Collectors.
- Assist in month end closure of receipting, allocations, and Broker reconciliations
- Liaise with theCollections Manager on any account issue in excess of individual handling authority or outside personal experience.
- Credit control experience within insurance, FS or utilities within a Business to Business (B2B) environment preferred.
- 3rd party offshore & DCA queries
- Good working experience of excel and word.
- Strong analytical skills
- Good relationship building skills both with internal and external stakeholders
- Good I.T. System skills
- MS Office Excel to Intermediate level (pivot tables and look ups)
