Customer Service Operative Location: Cheam Salary: GBP24,024 per year, salary does increase after probation. Hours: Alternate shift work, 8am - 5pm, 9am - 6pm and 1 Saturday a month. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team. You will be based in their call centre. Responsibilities of the Customer Service Operative: 路 Achieve exceptional standards of customer service and always deliver The Perfect Repair 路 Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions 路 Plan engineers work 路 Carry out engineer diary management 路 Book service appointments 路 Approve engineers' timesheets 路 Department: Domestic Gas 路 Reporting to: Team Leader 路 Monitor and action escalation reports 路 Support the gas department with administration tasks Requirements of the Customer Service Operative: 路 Must be able to work in a busy and high-pressured environment 路 Must be able to handle challenging calls and remain calm under pressure 路 Excellent communication skills at all levels (both written and verbal) 路 Previous experience in a customer service/call centre role preferred 路 Gas/Home maintenance experience preferred, but not essential 路 Exceptional customer service skills 路 Understanding delivery of best value and continuous improvement 路 Good organisational skills 路 Demonstrate initiative and a good work ethic 路 Openness to learning If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!
Back to searchCustomer Service Operative
Bridge Recruitment UK Ltd
Posted 5 days ago, valid for 20 days
Leatherhead, Surrey KT24 6TB, England
拢24,024 per annum
Full Time
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Sonic Summary
- The Customer Service Operative position is located in Cheam and offers a salary of GBP24,024 per year, with increases post-probation.
- The job is full-time and permanent, requiring alternate shift work including 8am - 5pm, 9am - 6pm, and one Saturday a month.
- Candidates should have previous experience in a customer service or call centre role, preferably with gas or home maintenance experience.
- Key responsibilities include managing engineer appointments, handling customer calls, and supporting the gas department with administrative tasks.
- Applicants must demonstrate excellent communication skills, the ability to work under pressure, and a strong commitment to customer service.
