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This role requires both Fluent English and Korean language skills.
My client are a global leader in consumer electronics who have an opportunity for a Customer Experience (CX) Analyst- Korean Speaking based in Surrey.
The Customer Experience (CX) Analyst - Korean Speaking, based in Surrey, will be responsible for analysing market trends and customer issues to develop software verification strategies. This role involves real-time monitoring of market changes and user feedback to optimise quality improvement activities and testing processes, ultimately enhancing customer satisfaction. Other responsibilities include:
- Analyse market trends, competitor activities, user reviews and feedback.
- Identify key issues and potential risks, prioritising them effectively.
- Design software verification plans and scenarios based on analysed market data.
- Develop testing strategies to ensure effective quality management.
- Identify product and service issues from the user perspective.
- Propose quality improvement ideas using user experience data.
The Customer Experience (CX) Analyst- Korean Speaking, Surrey will have:
- Proven experience in customer experience analysis and data-driven decision-making.
- Strong understanding of software development life cycle (SDLC)
- Must have Korean language skills. This position requires communicating with colleagues based in South Korea.
- Experience in customer feedback management systems or VOC (Voice of Customer) analysis.
APPLY NOW for the Customer Experience (CX) Analyst, Surrey, by sending your CV to (url removed).
