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Service/Bookings Advisor
Up to £14 per hour!
Flexible Hours
Remote/ Work from home
"Every call you answer, every booking you manage, is an opportunity to make someone's day easier and brighter. Your dedication to service turns every interaction into a lasting impression."
My clients are passionate about delivering top-notch customer experiences. They pride ourselves on providing exceptional services and building lasting relationships with their customer base. They are currently looking for a motivated and personable Service/Bookings Advisor to join their team and help them continue delivering excellent service to their valued customers.
Job Description
As a Service/Bookings Advisor, you will be the first point of contact for our customers, assisting them with their service inquiries, managing bookings, and ensuring a smooth and seamless experience. You’ll be a key player in maintaining high levels of customer satisfaction and supporting the overall success of our business.
Responsibilities
- Assist customers with inquiries regarding services, products, and bookings.
- Manage incoming calls, emails, and online inquiries to ensure timely responses.
- Handle customer bookings, confirmations, amendments, and cancellations with precision.
- Provide clear, accurate, and friendly communication to ensure customer satisfaction.
- Work closely with other departments to resolve issues or answer specific customer queries.
- Keep accurate records of customer interactions and bookings in our system.
- Maintain an organized workflow and meet key performance indicators (KPIs) related to response times and booking accuracy.
- Continuously improve service knowledge to provide the best advice to customers.
Requirements
- Previous customer service or booking experience is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and handle a high volume of inquiries efficiently.
- Problem-solving ability and a proactive approach to customer service.
- Proficiency with office software and booking management systems.
- Positive, friendly, and professional attitude.
Benefits
- Competitive salary of up to £14 per hour
- Working from home
- Flexible hours and days
- 20 days Annual holiday plus Bank Holiday pro rata
- Collaborative and supportive work environment
Other Opportunities
If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment, we make it our mission to find the right job for YOU!!
Referral Scheme
If you’re not a Service and Bookings Advisor but you know of someone who is and maybe interested we will pay £75 in vouchers of your choice for a successful recommendation. If you’re interested or know of someone that might be please get in touch.
Important
ASI Recruitment will not forward your CV to any job without speaking to you first, can you please make sure your contact details are on your CV, Mobile, Email and Landline if you have one
If you would like to know more about this exciting opportunity please get in touch with your current and accurate CV.
Our standard procedure is to speak to you before we send your CV to any of our clients so please make sure your contact details are on your CV.
