Delegate Manager

Our client is an Event Management Company based in Surrey and they have an opportunity for a Delegate Manager.

** Hybrid Working - some flexibility available **Salary Range - £34K - £38KMUST have Cvent or similar experience, knowledge & experience of TOV reporting is important.

To lead and manage a delegate team on assigned pharmaceutical events, focusing on the successful creation, management, and delivery of event registration, attendee management, and technology solutions. As a Delegate Manager, you will be responsible for overseeing various elements of the event lifecycle, ensuring that the project is executed efficiently, aligning with the client's business goals, and maintaining high-quality standards.

Key Responsibilities:

• Participate in client update calls, ensuring timely and accurate updates on event registration.
• Collaborate with Delegate Managers and Coordinators to prepare for project update calls.
• Understand and deliver on client objectives, addressing queries and challenges proactively.
• Support RFP responses and pitch documentation, attending meetings as needed, and presenting to external stakeholders.

• Attend kick-off meetings to gather requirements and align internal and external teams.
• Oversee project timelines and resources, ensuring milestones are met.
• Supervise and support team members in managing event communications, ensuring accuracy and timeliness.
• Analyse registration data and provide actionable insights to optimize project outcomes.
• Manage event logistics such as travel, hotel, and room block coordination.
• Utilise event technology (Cvent, Excel) to support the registration and event management process.
• Ensure event websites, emails, and reports are effectively managed, tested, and updated.

• Lead projects involving congresses, investigator meetings, and advisory boards.
• Stay updated on pharmaceutical regulations, codes of conduct (e.g., PhRMA, EFPIA), and compliance protocols.
• Ensure adherence to local healthcare regulations regarding meal and hospitality expenses.

• Generate and analyse event reports to meet client expectations and industry-specific requirements.
• Lead post-event reporting, including budget reconciliation and supplier analysis.
• Ensure compliance with GDPR and data privacy regulations.

• Accurately track and report project expenses, ensuring cost savings and value-added services.
• Manage supplier negotiations, identifying cost-saving opportunities.
• Monitor and ensure accurate recording of team time against budgets using Clockify.

• Provide leadership and guidance to junior team members, ensuring effective delegation and project delivery.
• Support training initiatives and contribute to the growth of team members.

• Collaborate with senior management and peers to ensure effective project delivery.
• Attend company training days and meetings as required.

Required Skills & Experience:

• Proven experience in managing pharmaceutical events (e.g., congresses, investigator meetings).
• Strong communication skills, both with clients and internal teams.
• In-depth understanding of pharmaceutical industry codes, compliance standards, and regulations.
• High-level proficiency in Cvent and Excel.
• Experience in event technology solutions, multi-path registration, travel & hotel modules, and email communications.
• Strong budget management and reconciliation skills.
• Ability to lead and motivate teams while ensuring high-quality standards are met.

Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.