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SC Cleared IT Engineer

SC Cleared IT Engineer

Click Digital

Posted 6 days ago, valid for 15 days

Leatherhead, Surrey KT24 6TB, England

Full Time

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Sonic Summary

We are seeking an SC Cleared IT Engineer for an onsite position in Redhill with a leading IT Service provider.
The role requires face-to-face support for hardware and software issues that the service desk cannot resolve, with responsibilities including ticket management and user relocations.
Candidates should have a proven track record of working in a team environment and be flexible to adapt to changing business needs.
The position is an umbrella contract, classified as Inside IR35, with a competitive salary offered to qualified individuals.
Applicants should possess at least 2 years of relevant experience in IT support and hold SC clearance.

We are recruiting for an SC Cleared IT Engineer for a leading IT Service provider based on site in Redhill.Overview of role.Onsite support is a client facing resolver group. The role involves working with the users face to face to fix hardware issues, or software issues where the service desk are unable to assist.Working on tickets assigned by Helpdesk/Level 2 / Self-service tickets ranging from fixing users’ hardware, correcting cabling faults, replacing users iPhones (as and when requested by Telephony team) and software re-builds.We are also involved in moving users around buildings and even between sites. This can range from a single user to over 50. This commonly involves out of hours assistance.ResponsibilitiesPrioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met and deadlines are adhered to.Able to communicate on complex issue to meet business and customer requirements to avoid escalations.Act in accordance with company Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.Proven track record of working in a team environment.Be flexible and adaptable to changing business needs and comply with any reasonable management requests.Ticket queue management and ownershipMaintain knowledge and ensure scheduling best practices are adhered to.Contacting users to arrange appointments, updating tickets and ensuring we deliver to our contractual SLA.The onsite engineer’s responsible to prep IT kit for new starters / leavers and installation of equipment at desks.The helpdesk is first point of contact and point of escalation for all technical support.This is an umbrella contract, the role is Inside IR35

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