Business Improvement Officer

Business Improvement Officer
Location: Hybrid working (minimum 2 days in the office)
Rate: 30 per hour (Umbrella) / 22.74 per hour (PAYE)
Contract: Interim

Are you ready to lead and shape meaningful change within a public sector organisation? We are currently seeking an experienced Business Improvement Officer to drive innovative transformation and process improvement initiatives for one of our key clients.

Key Responsibilities
* Collaborate with senior leaders to embed a culture of continuous improvement, ensuring sustainable change across all levels of the organisation.
* Lead process improvement reviews and projects using methodologies such as LEAN, Six Sigma, and value stream mapping to streamline operations and increase efficiency.
* Work alongside teams in Digital, HR, Customer Service, and Communications to drive cross-functional collaboration and align process improvements with organisational objectives.
* Provide expertise in building change capability across the workforce, ensuring teams are equipped with the skills and tools needed to support and sustain ongoing improvements.
* Lead workshops and facilitate discussions to engage staff, identify improvement opportunities, and implement solutions.
* Develop and present business cases for proposed changes to senior leadership, ensuring alignment with strategic goals and the delivery of value for money.
* Use data analytics to inform decision-making, track project outcomes, and ensure benefits realisation from process improvements.
* Support the Transformation Programme by contributing to risk management, benefits tracking, and post-implementation reviews.

Essential Skills and Experience
* Proven experience in continuous improvement and business change, ideally within the public sector or service delivery environments.
* Expertise in using LEAN, Six Sigma, or similar methodologies to successfully deliver process improvements and transformation initiatives.
* Strong understanding of change management, with the ability to build change capability and manage complex projects.
* Excellent communication and facilitation skills, with experience engaging stakeholders at all levels and leading cross-functional collaboration.
* Proficiency in data analytics to underpin process improvements and measure outcomes.

Desirable Skills
* Familiarity with digital transformation solutions to enhance efficiency and service delivery.
* Experience in project management methodologies such as Agile or PPM.
* Prior experience in a local authority or public sector setting, with an understanding of governance structures.

Qualifications
* A recognised Continuous Improvement certification such as Lean Green Belt, Six Sigma, or equivalent.
* Relevant certification in Change Management or Project Management (e.g., Agile, PPM).

Why Apply?
This is a fantastic opportunity to work on impactful public sector transformation projects, playing a key role in shaping future service delivery. If you're passionate about driving positive change and improving outcomes, we'd love to hear from you!