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Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing 1.8 billion in 2023.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
Your Future Starts Here
PURPOSE OF JOB:
To deliver exceptional administrative support to our account management teams and customers by overseeing specific tasks, ensuring timely completion, and adhering to established processes to achieve operational excellence and efficiency.
To drive annual growth in revenue by identifying upsell opportunities, overseeing the entire renewals process and assisting internal teams in meeting or exceeding targets.
KEY RESPONSIBILITIES:
- Manage Renewals Process: Oversee the end-to-end renewals process for vendor products, ensuring timely and accurate completion.
- Identify Upsell Opportunities: Proactively seek and capitalise on opportunities to upsell additional vendor products and services to existing customers.
- Support Internal Teams: Collaborate with internal teams to help them achieve and exceed their sales targets.
- Administrative Support: Provide high-level administrative support to account management teams, ensuring all vendor-related tasks are handled efficiently.
- Customer Support: Assist customers with their vendor-related enquiries and issues, ensuring a high level of customer satisfaction.
- Process Adherence: Ensure all processes are followed correctly to maintain operational excellence and efficiency.
- Reporting and Documentation: Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions.
- Continuous Improvement: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Minimum GCSEs (A-C) English & Mathematics - DESIRABLE
Other Requirements:
- Good understanding of IT (specifically software) and Business IT challenges - DESIRABLE
- Interest in acquiring further knowledge to help progression within the role - DESRIABLE
CORE COMPETENCIES & SKILLS
- Highly organised with exceptional time management skills.
- Precision and attention to detail are crucial
- Performs well under pressure and meets deadlines effectively.
- Outstanding verbal and written communication skills, essential for customer service and client interactions.
- Self-driven and capable of taking responsibility.
- Strong commercial insight with the ability to shape and drive business outcomes for positive results.
- Collaborative team player
- Tenacious and quick to learn
- Adaptable and forward thinking
