This is a unique opportunity to be part of a rapidly growing business. Due to this growth an exciting opportunity has arisen to for a Resident Manager where you will be accountable for providing an exceptional and seamless resident experience.

- Based in Leatherhead
- £35,000 - £38,000 (DOE)
- Monday - Friday, 8am - 5pm or 9am - 6pm
- Every other Saturday, 9am - 5pm *when Saturdays are worked Sunday & Mondays are off
- 40 hours per week

Benefits:

25 days holiday + bank holidays
Contributory pension
Parking on site
Private medical
On site gym
Training provided

Job specification:

Conduct property viewings, ensuring smooth transition from inquiry to reservation for optimal occupancy.
Communicate confidently with prospective tenants, current residents, and all relevant parties.
Provide exceptional service from initial inquiry through move-in and throughout the residency.
Getting involved with seasonal events.
Drive customer satisfaction across platforms (Zendesk, Google, Homeviews, HubSpot).
Achieve targets for occupancy, pricing, revenue, and NPS.
Complete inventory check-ins/outs using Inventory Base.
Inspect properties for maintenance standards and report issues.
Manage the move-out process and deposit release via TDS Custodial scheme.
Ensure accurate data recording and adherence to policies.
Support resident events, office functions, and holiday cover duties.
Assist with ad-hoc tasks as needed.
Manage utility bills for void units and coordinate with utility companies.
Oversee parcel/postal deliveries, ensuring compliance with processes.

Person specification:

ARLA or equivalent qualification (Level 3 essential, Level 4 desirable), or proven self study.
Proven experience in customer service within lettings/property management.
Proficient in Microsoft Office and industry systems (e.g., Yardi, RentCafe, HubSpot).
Experience in property viewings and leasing.
Strong interpersonal skills, engaging confidently with all stakeholders.
Solution-focused with a problem-solving mindset.
Adaptable, resilient, and able to manage pressure.
Detail-oriented with strong organisational skills.
Excellent communication, both written and verbal.
Self-motivated and proactive.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.